Discuss your symptoms
We begin by asking about your hearing, discomfort, previous ear problems and relevant health history.
H Sweeny Chemist · Serving Derry since 1894 Go to NHS pharmacy care →
Earwax removal in Derry
Professional ear care, with proper assessment first.
Face-to-face ear examination and earwax removal from a trusted local healthcare team at H Sweeny Chemist.
Your appointment
We check before we treat.
Blocked or uncomfortable ears can have several causes. Every appointment starts with questions and an examination rather than assuming wax is responsible.
Examine your ears
Your ears are assessed before any procedure so the clinician can decide whether wax is present and removal is appropriate.
Remove wax when suitable
If clinically appropriate, earwax removal is carried out carefully using suitable professional equipment and technique.
Explain the next step
We discuss the outcome, any aftercare and whether a review or referral for further assessment is advisable.
Before you attend
Choose the appointment that matches your care.
Book the initial earwax-removal appointment if we have not yet assessed the current problem. The shorter ear-review appointment is intended for patients whom our team has already seen and asked to return.
Please follow any preparation instructions provided with your booking. Contact us if you are unsure which appointment is appropriate.
Tell us before treatment about
- Previous ear surgery or a perforated eardrum
- Ear pain, discharge or active infection
- Hearing aids or other ear devices
- Previous problems during wax removal
- Any sudden or rapidly worsening hearing loss
When routine ear care may not be suitable
Some symptoms need a different assessment.
Earwax removal is not a substitute for urgent medical assessment. Seek prompt medical advice for sudden hearing loss, severe pain, significant discharge, injury or rapidly worsening symptoms.
Common questions
Helpful information before you book.
Will wax always be removed at the appointment?
No. We examine your ears first. Removal proceeds only when wax is present and the clinician considers the procedure appropriate and safe.
Which appointment should a new patient book?
Book the full earwax-removal appointment for a new concern. The review appointment is for patients our team has already assessed and asked to return.
What if my hearing changed suddenly?
Sudden hearing loss needs prompt medical assessment and should not wait for a routine wax-removal appointment.
Clinical content reviewed byKillian Johnston
Pharmacist Independent Prescriber · Owner, H Sweeny Chemist
Last reviewedAugust 2026
Content is reviewed regularly and updated when services or clinical guidance change.
Choose the right appointment
New concern or returning for review?
Use the full earwax-removal appointment for an initial assessment. Use the ear-review appointment only if our team has already asked you to return.